We want you to love your Batava experience. Because our products are hair and skin care items, please read our policy carefully before ordering.
Final sale on opened or used products
For health and hygiene reasons, we're unable to accept returns or offer refunds on any product once it has been opened or used. All sales of opened or used items are final. We appreciate your understanding — this helps us keep every product safe and sanitary for all of our customers.
Damaged, wrong, or missing orders
If something isn't right with your order, we'll make it right. We'll happily replace or refund items that arrive:
- Damaged — your product arrived broken or leaking
- Incorrect — you received the wrong item
- Missing — part of your order didn't arrive
Just contact us within 14 days of delivery with your order number and a photo of the issue, and we'll sort it out quickly.
How to reach us
Email us at support@batava.com and include your order number plus a short description (and photos, if relevant). We aim to respond within 1–2 business days.
A quick note on shipping
Orders are processed within 1–3 business days and typically arrive in about 2–3 weeks. If your order hasn't arrived within a reasonable window, reach out and we'll help track it down.